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Refunds and Returns

Returns Policy

You are eligible to return your product for a refund given your item is unused and unopened in the original packaging as received; within 14 days of receipt.

To be eligible, you must contact us about the return request within 14 days of the purchase date. If it has been longer than 14 days, we may reject your refund/exchange. When you return the product, if the packaging, product or accessories are damaged, we will not accept the return.

To start your return process please email us at info@hustlaa.com.au

Hustlaa does not accept refunds for incompatibility issues. Please make sure your phone is wireless charging compatible before purchasing the items, and check the cables that are also provided.

Shipping costs are non-refundable. We suggest when returning your item to keep the tracking number as proof of return in case the package is lost.

Refunds

 

Once we have received your return, we will assess the products and process your request within 7 business days and will keep you updated along the way if there are any concerns. Once this process is completed, you will be informed via email and the full amount of the purchased product will be credited back to your original payment method. Please allow 7-10 business days for the credit to appear on your bank statement. Please also take note that we do not refund any shipping costs if applicable.

 

FAQS

What might I void the Warranty?
  • Damages or faults caused by accidents, abuse, and misuse of the products.
  • Damages caused by wear and tear, theft or loss.
  • Damages or faults caused by product tampering or use of third-party accessories.
  • Use is not in accordance with the listed instructions on the product packaging/website.
How do I start the Returns process?

Please email us at info@hustlaa.com.au and provide a detailed description of the issue and attach any relevant photos. Please allow 1-3 business days for a response from us and we will provide you with the specific return instructions.

Who covers the return shipping cost?

When sending an item back to us for exchange or refund, the shipping cost is your responsibility. However, if your item is deemed to be faulty by us, we will credit the shipping costs back to you.

What happens if the return goes missing in transit?

We recommend that when sending an item back to us, you use a carrier that offers shipment tracking. You can also choose to add insurance to the package to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)
I have a different questions not listed?

Email us at info@hustlaa.com.au or use the Contact Us page.

Submit a Return Request

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